July 25, 2010
No more nook-e
Yes, my less-than-30-days-old Nook e-reader is now useless. My bad. I dropped it this morning. It slid right out of my hands from a great height, too, about two feet from the bed to the carpeted floor. The screen now resembles one giant bar-code. That's it, right there to the left. I did the reset as recommended in the manual. Fuggedaboudit. All Internet research on troubleshooting the Nook now points to the complete uselessness of this gadget.
I did not buy B&N's insurance and even though I had promptly registered this device with B&N, the extremely limited warranty doesn't apply here. As more than fourteen days have passed since the purchase -- but less than 30! -- B&N doesn't want to refund my purchase. Fine, that's their policy. But could they at least offer a repair or exchange service? Nope, not that either.
Fine. Here's my policy: You don't stand behind your products, I don't stand in front of them. An item should last for at least 30 days, barring abuse. The one light tumble the device took hardly qualifies as abuse. My netbook endures worse on a daily basis. I'm not saying no one should buy one of these gadgets, but if you do, buy the insurance for it and then keep it nestled in cotton-wool in a temperature-controlled environment. By no means should you be so rough and careless as to actually, you know, use it.
Just for comparison purposes, I tossed a hardback book across the room. I tossed it with a lot of force. A couple of crumpled page corners and I had to adjust the dust jacket, but you know, it still works just fine. Helluva reset feature. I got to hand it to the good folks at St. Martin's, they build a product to last. I tried it with a Serpent's Tail paperback and got similar results. Yeah, even the small publishers make a solid product. Hm, I could be onto something here.
I won't be replacing the Nook, and I won't miss the e-reader much except for maybe the Sudoku, and I can go back to my newspaper for that. As for reading online short stories, I guess I'll just go back to how I managed before. Life goes on for this sadder (and $159 poorer) but wiser girl.
at 11:04 AM